Frequently asked questions

Yes. One of our team comes to your home, measures every opening you want screened, brings samples and sends a written quote by email afterwards. No charge, no obligation, no signing on the day. If you want a rough figure first, the online estimate takes two minutes.

Yes, or someone who can let us in and make decisions for you. We measure inside and out, show you mesh, colour and lock samples, and ask which openings matter most. Book a time inside business hours: Mon to Thu 6:30am to 3:00pm · Fri 6:30am to 12:30pm.

You can get an estimate, not a firm quote. Tell the online tool what you need and roughly how many openings and it sends a guide figure. The firm price needs the measure, because openings are rarely square and the size, mesh, colour and locks all move the number.

Brisbane North, Brisbane South, the Gold Coast and Logan, including Pimpama, Coomera, Ripley and Yarrabilba. We're based in Yatala, so most of South East Queensland is a short drive. The estimate tool checks your postcode; if you're on the edge, call and ask.

Yes. Mesh types side by side (fibreglass, pet, aluminium, stainless), frame colours, lock and handle samples, and DecoView pattern swatches if you're interested. Holding the mesh and looking through it in your own light beats any photo.

Call 07 3804 6274, use the measure form at the bottom of most pages, or finish the online estimate and tick "book a measure". You'll get a confirmation email and SMS with the date and time and a reminder the day before, with a link to reschedule if something comes up.

The final, precise measurement of each opening before your screens are made, recorded against your order by room, product, mesh, colour, height and width.

If it's a separate visit, yes, or someone who can give access. It's quick; we're confirming numbers, not selling anything. If the check measure is done at the quote visit, there's nothing extra to attend.

Once the doors and windows are installed and the surrounds (render, cladding, architraves) are finished, because the screen sits against them. We can quote from plans earlier for budgeting, then check measure on site before manufacture. Tell us it's a new build when you book so we schedule it right.

Before manufacture starts, usually yes: a colour, a mesh, adding or dropping an opening. Call the office with your order number and we'll update the quote and the deposit if it changes. Once your screens are cut, changes mean remaking, so speak up early.

It depends on how many openings and what kind. A single door is a short visit; a whole house with a patio enclosure can be a full day or more. We'll tell you how long to allow when we book the install date.

Clear the area around each door and window, move fragile things off sills and nearby benches, and keep pets somewhere safe, because we'll be opening things up. Make sure someone can give access. We bring drop sheets, tools and the screens, and take the offcuts and packaging away.

Yes, we take the old screens away when we fit the new ones. If you'd like to keep them (for a shed or a rental), say so before install day.

Yes. We've screened unit blocks, townhouse developments and a childcare centre. Body corporate rules often set the frame colour and sometimes the product type, so check your by-laws before the measure and bring them along; we'll match what's required.

The people who measure and install work for Factory Fit Screens and drive our vans. The installer walks you through every lock and slide before leaving and shows you how the snib works.

Our security screens are made by our manufacturer and installed by us to the current Australian standards for security screen doors and windows. Bushfire-rated mesh carries a BAL rating (aluminium BAL 12.5, 19 and 29; stainless up to BAL 40 per the comparison sheet). Factory Fit holds licence QBCC 15340369.

Warm water with a little dishwashing liquid, a soft cloth or sponge, wipe the mesh and frame, rinse with clean water, then dry. No abrasive cleaners, scourers or pressure washers. Doors come off their hinges if you want to lay them flat; if you'd rather not, we can do it. The full method is on the care and cleaning page.

Inland and away from industry: every six months. Suburban: every three months. Coastal or near industry: every two to four weeks. Salt and grime left on a powder coat or stainless finish are what cause marks, so regular light cleaning is better than occasional heavy cleaning.

Anything abrasive: scourers, cream cleansers, harsh chemicals, bleach, pressure washers. They scratch or strip the powder coat and anodised finish. Dishwashing liquid and a soft cloth are all you need. If a screen has a small scratch, a gentle car polish can help, but use it sparingly.

A quick spray of silicone into the lock points every six months (three near the coast) keeps a triple lock moving freely: unlock with the snib so the top and bottom bolts retract, spray into each lock point and the centre, then work the snib back and forth. Don't use oil-based lubricants; they attract grit.

We don't recommend it. Powder coat is baked on and paint over it looks and wears worse. If you are unsure about a colour, talk to us about the frame colour options before you order; there are plenty.

It depends on the product; the warranty page has one table with the years for each: 11 years for SecureView, 10 for DecoView, 7 for Xceed with 12 months on locks, 1 for Diamond Grille, 1 for fly and insect screens, and 11 years for BasiX fall prevention screens. The Saltwater Series period is. Every product also carries the guarantees required by Australian Consumer Law.

Faults in materials and manufacture, and our installation, for the stated period. It doesn't cover damage from misuse, neglect, accidents, or failure to maintain the screens (which is why cleaning matters), per our terms. Locks and hardware may have a different period.

In writing, with proof of purchase. Email sales@factoryfitscreens.com.au with your name, the install address, the product, what's wrong and a couple of photos. We'll assess it, come out if needed, and repair or replace what's covered. Keep your invoice; that's your proof of purchase.

It can. Failure to maintain the product is an exclusion in our terms, and near the coast salt build-up is the main cause of finish problems. Follow the cleaning intervals on the care page and the warranty stays valid. A photo of your screens every so often is a useful record.

Keep the invoice with the house paperwork either way; a new owner will want to know what the screens are and when they went in.