Learning hub
Warranty
What's covered, for how long, and how to claim, in one place. Keep your invoice; it's your proof of purchase.
Free measure and quote. Licence QBCC 15340369.
Overview
Every screen, blind and shutter Factory Fit installs carries the guarantees required by Australian Consumer Law, plus a product warranty for the period listed below. Claims are made in writing with proof of purchase. The warranty doesn't cover misuse, neglect, accidents or a failure to clean and maintain the product, so regular cleaning matters, especially near the coast.
Warranty periods by product
The periods below run from the install date. Where a product has a separate period for locks or moving parts it's shown in the same row.
| Product | Warranty period | Covers | Document |
|---|---|---|---|
| SecureView security screens | 11 years | Mesh, frame and finish | SecureView brochure |
| SecureView Saltwater Series security screens | 20 years | Mesh, frame and the 20,000-hour powder coat | Saltwater Series brochure |
| Xceed security screens | 7 years, with 12 months on locks | Perforated sheet, frame and finish; locks 12 months | Xceed brochure |
| Diamond Grille screens | 12 months on the screen | Grille, frame and powder coat. Some components carry their own longer warranty, for example Lockwood locks (25 years) and rollers (2 years) | Diamond Grille brochure |
| DecoView decorative screens | 10 years | Panel and finish (Decoview warranty) | Decoview warranty document |
| BasiX fall prevention screens (not a security screen) | 11 years | Mesh and frame | BasiX brochure |
| Fly and insect screens, every mesh | 1 year | Mesh and frame | Insect screens brochure |
| Retractable and pleated screens | 5 years on fixed components, 3 years on moving parts | Frame and track 5 years; mesh, cords and moving parts 3 years | Standard Track Pleated, Reliable Roller, DuraShield |
| Roller, Venetian, panel glide and vertical blinds | Fabric 2 years; tube, tracks and mechanisms 3 years | Fabric; mechanisms; motors | Supplier warranty document |
| Outdoor zip blinds | Ask us | Fabric, track and motor | Supplier warranty document |
| Plantation shutters | Ask us | Panels; paint and components | Supplier warranty document |
| Locks, handles and hardware (all products) | As the lock maker states; Lockwood locks 25 years | Austral Lock and Lockwood triple locks, digital locks | See locks and hardware |
| Installation workmanship | Ask us | Our fitting of the product | Stated on your quote |
Periods are those set by the manufacturer of each product and by Factory Fit Screens. If the product document and this table ever disagree, the product document applies, and please tell us so we can fix the table.
What's covered and what isn't
Covered
- Faults in materials, such as mesh, frame, powder coat or anodised finish, for the period above
- Faults in manufacture, such as a corner join or a lock that fails in normal use
- Our installation, where a screen was fitted incorrectly
- The guarantees required by Australian Consumer Law, which apply regardless of the table
Not covered
- Damage from misuse or accidents (a door slammed into a wheelbarrow, a screen kicked in)
- Neglect or failure to maintain, including salt or grime build-up from not cleaning
- Normal wear such as small scratches from everyday use
- Modifications, repairs or repainting by anyone other than us
- Damage from storms, fire or flood
- Damage from pets on standard fly mesh (which is why Paw Proof exists)
Keeping your warranty valid
Clean on schedule
Every six months inland, every three months in the suburbs, every two to four weeks near the coast or industry. Warm water, dishwashing liquid, soft cloth, rinse, dry.
Look after the locks
A spray of silicone into the lock points every six months (three near the coast) keeps a triple lock smooth.
Keep the paperwork
Your invoice is your proof of purchase. Take a photo of it and of your screens after install; both help if you ever need to claim.
How to make a claim
Claims need to be in writing with proof of purchase (that's the invoice). Here's the quickest way.
Email us
Send us your name, the install address, which product and opening it is, what's wrong and when you noticed it.
Add photos
Two or three photos of the problem, one close and one showing the whole door or window, plus a photo of your invoice.
We assess it
We'll reply, usually with a couple of questions, and arrange to come out if we need to see it.
We fix it
If it's covered, we repair or replace the part or the screen. If it isn't, we'll tell you why in plain words and quote the repair so you can decide.
Prefer the phone? Call during business hours and we'll take the details, but we'll still ask you to email the photos and invoice.
Warranty questions
Compare warranties by product
The compare page lines the security products up side by side, and the free measure is where we bring the samples.